Terms of Service

1. The Companies and Their Roles

JT Pro Booking LLC is a Wyoming limited liability company with a mailing address at 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA. It owns and operates this website, administers booking communications, and acts as merchant of record for electronic payments processed through its Stripe account.

JT Pro Center Ltd is a separate affiliated company under common ownership and control, operating from Clifton, Union Island VC0470, Saint Vincent and the Grenadines. Unless a Booking Confirmation identifies another provider, JT Pro Center Ltd is the local operator and service provider for JT Pro Center-branded watersports, equipment rentals, excursions, private boat trips, local guest services, and accommodation that it is identified as operating.

The two companies are separate legal entities. JT Pro Booking LLC is responsible for the website, booking administration, and payment support for electronic payments it processes. JT Pro Center Ltd is responsible for local service delivery, staffing, equipment, operational decisions, and on-site safety for services it provides.

For a service supplied by JT Pro Center Ltd, JT Pro Booking LLC acts as the disclosed booking and payment-collection company. Payment to JT Pro Booking LLC is credited toward the amount due for the confirmed service.

In these Terms:

“Booking Company” means JT Pro Booking LLC.

“Local Operator” means JT Pro Center Ltd.

“JT Companies” means the Booking Company and Local Operator together.

“Provider” means the company identified in the written Booking Confirmation as responsible for supplying the service.

“Accommodation Provider” means the company identified in the written Booking Confirmation as responsible for supplying the accommodation.

“Independent Provider” means a hotel, villa, boat operator, transport provider, or activity business that contracts with and receives payment directly from the guest.

“Booking Confirmation” means the written confirmation, invoice, itinerary, or email issued after the required payment has been received and the booking has been accepted.

2. Acceptance of These Terms

Browsing the website does not create a booking. You accept these Terms when you check an acceptance box presented with a payment request, or when you make a payment after receiving or being given a clear link to these Terms and the applicable Cancellation and Refund Policy.

A person booking for other guests confirms that the booking information supplied is accurate and that the other guests will receive the applicable booking and safety information. Every adult participant may be required to separately accept and sign an activity-specific waiver. A person making a group booking cannot release another adult’s personal-injury claims except where applicable law permits.

If you do not accept these Terms, do not make a payment or participate in a booked service.

3. Services Covered

Subject to availability and the Booking Confirmation, JT-operated services may include:

• kitesurfing lessons, coaching, and supervision;
• wing-foil lessons and coaching;
• eFoil lessons;
• kite, wing, foil, SUP, and related equipment rental;
• snorkeling and other watersports activities;
• excursions, island trips, kite cruises, downwinders, and private boat charters;
• transfers or local assistance expressly listed in the Booking Confirmation;
• Mer & Sel villa or suite accommodation when a JT company is identified as the Accommodation Provider; and
• packages combining two or more JT-operated services.

Flights, ferries, unrelated accommodation, unrelated boat trips, and services supplied by Independent Providers are not included unless expressly listed as paid items in the Booking Confirmation.

4. Quotations, Availability, and Booking Confirmation

Website descriptions, availability discussions, suggested itineraries, and quotations are invitations to book and are not confirmations.

A reservation is confirmed only when:

• the required deposit or other required payment has been received;
• the booking has been accepted; and
• written Booking Confirmation has been issued.

The Booking Confirmation should identify the Provider, booked services, dates, participants or occupants, total price, payments received, outstanding balance, payment recipient, payment deadlines, and applicable cancellation terms.

Until confirmation, prices and availability may change. We may correct an obvious pricing, description, or availability error before accepting a booking. If payment has already been taken for a booking we cannot accept, it will be returned.

5. Prices, Currencies, Taxes, and Fees

Prices are stated in the currency shown in the quotation or Booking Confirmation. Payments may be accepted in US dollars, Eastern Caribbean dollars, or euros where agreed in writing. Any exchange rate used for a non-US-dollar payment will be stated or agreed before payment.

The Booking Confirmation will identify applicable accommodation taxes, environmental charges, government charges, and other mandatory amounts. A mandatory charge will not be added after confirmation unless it results from a change in law or the guest requests a change that affects the price.

The amount quoted for Stripe payment is the amount payable through Stripe. We may offer a lower price or discount for an approved bank transfer or cash payment. No card surcharge will be added unless it is permitted by applicable law, Stripe, and the relevant card-network rules and is disclosed in the exact amount before payment. No surcharge will be applied to a debit or prepaid card or where prohibited.

6. Deposits, Balances, and Payment Methods

The deposit stated in the quotation or Booking Confirmation is a non-refundable reservation deposit. It is credited toward the total booking price and secures limited instructor time, equipment, excursion capacity, or accommodation availability.

Once the required payment is received and the reservation is confirmed, the deposit is non-refundable if the guest cancels, changes plans, does not attend, or does not use the booking, except where applicable law requires otherwise or the applicable policy expressly provides a refund.

The Booking Confirmation will state whether a remaining balance must be paid to JT Pro Booking LLC or directly to JT Pro Center Ltd. Approved payment methods may include Stripe, Zelle, bank transfer, or cash. Payment to the recipient identified in the Booking Confirmation satisfies that portion of the balance.

JT Pro Booking LLC issues or makes available a receipt for electronic payments it processes. JT Pro Center Ltd issues or makes available a receipt for payments made directly to it.

Failure to pay an installment or balance by its stated deadline may result in cancellation and release of the reservation. Amounts already identified as non-refundable remain non-refundable.

7. Cancellations, Changes, Credits, and Refunds

All cancellations, changes, credits, and refunds are governed by the Cancellation and Refund Policy and any service-specific terms stated in the Booking Confirmation.

A guest-requested date change is not guaranteed and depends on availability. A revised rate, payment schedule, or change cost may apply.

The JT Companies may voluntarily approve a change, credit, or refund in exceptional circumstances even where none is contractually due. A goodwill decision is not guaranteed and does not create a precedent for another booking.

8. Independent Provider Referrals

At a guest’s request, a JT Company may suggest an independent hotel, villa, boat operator, transport provider, or other local business; provide contact details; request or relay availability or a quotation; discuss a possible rate; or introduce the guest and provider.

Unless a written Booking Confirmation expressly identifies the service as a JT-operated service:

• neither JT Company confirms or sells the Independent Provider’s service;
• neither JT Company collects the Independent Provider’s deposit or balance;
• the guest contracts with and pays the Independent Provider directly;
• the Independent Provider’s own terms, cancellation policy, and refund policy apply; and
• the Independent Provider is responsible for its personnel, property, vessels, vehicles, equipment, services, acts, omissions, cancellations, and refunds.

A suggestion is based on local familiarity or previous experience. It is not a representation or guarantee regarding licensing, insurance, safety, availability, financial condition, quality, or suitability.

A JT Company may reasonably assist with communications if a problem occurs, but does not promise replacement services, reimbursement, or compensation on behalf of an Independent Provider. A JT Company cannot refund money paid directly to an Independent Provider.

9. Mer & Sel Accommodation

The Booking Confirmation will identify the Accommodation Provider for each Mer & Sel booking. Where JT Pro Center Ltd is identified as the Accommodation Provider, it is responsible for local accommodation operations and guest service, while JT Pro Booking LLC may administer the reservation and electronic payment.

A later change in the ownership, lease, management, or operating structure of Mer & Sel does not transfer an existing guest contract without the guest being informed and, where legally required, agreeing to the transfer.

Guests must comply with occupancy limits, house rules, safety instructions, check-in and check-out times, and reasonable property-management directions. Guests are responsible for loss or damage caused by them or members of their party, excluding ordinary wear, pre-existing defects, and damage caused by the Accommodation Provider.

Island utilities, internet, transport, and services may occasionally be interrupted. A minor or temporary interruption does not automatically entitle a guest to a refund. If the accommodation becomes materially unavailable or cannot be provided, the Cancellation and Refund Policy applies.

10. Participant Eligibility and Customer Responsibilities

Guests must provide accurate names, contact details, travel dates, experience levels, weights or sizes where required for equipment, and other information reasonably needed to provide the service safely.

Participants must disclose any medical condition, injury, pregnancy, medication, swimming limitation, disability, or other circumstance that may materially affect safe participation. The Local Operator may request medical clearance where reasonably necessary.

Participants must:

• follow all instructor, captain, guide, and staff directions;
• use required safety and protective equipment;
• attend at the stated time and location;
• act responsibly toward staff, other guests, equipment, vessels, property, and the environment;
• not participate while impaired by alcohol, illegal drugs, or medication that makes participation unsafe; and
• stop immediately when directed.

The Local Operator may delay, modify, relocate, refuse, or stop participation where it reasonably considers the participant, equipment, weather, sea conditions, skill level, health, conduct, or circumstances unsafe or unsuitable.

11. Minors

A parent or legal guardian must approve a minor’s participation and sign any required consent and waiver.

There is no automatic right for a minor to participate. The Local Operator may consider age, maturity, weight, physical size, swimming ability, experience, equipment fit, wind, sea conditions, and instructor judgment. A weight of approximately 30–35 kg may be used as a practical guideline for some activities, but is not a guaranteed or absolute threshold.

A person driving a golf cart or other rented vehicle must be at least 18 years old, hold a valid driving licence, and satisfy any additional local or insurer requirements stated in the rental agreement.

12. Inherent Risks and Separate Waivers

Kitesurfing, wing foiling, eFoiling, boating, snorkeling, swimming, SUP, equipment rental, vehicle use, and related marine or outdoor activities involve inherent and other risks. These include drowning, falls, impact, collision, cuts, entanglement, equipment failure, changing wind or sea conditions, currents, reefs, marine life, vessel movement, remote locations, delayed medical care, and the acts of other participants or water users.

Participation may be conditional on signing a separate activity-specific acknowledgment of risk, release, and waiver before the service begins. Rental, boat, vehicle, minor, and photo-consent forms may also apply.

A guest who refuses to sign a waiver that was disclosed as a condition of participation may be refused participation. The guest-cancellation rules will apply unless the refusal results from a material undisclosed change to the waiver or applicable law provides otherwise.

Nothing in these Terms or a waiver excludes liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, or any other non-waivable liability.

13. Equipment Rental, Loss, and Damage

Rental equipment may be issued only after the Local Operator is satisfied that the renter has appropriate experience, skill, and judgment for the conditions.

From handover until accepted return, the renter is responsible for reasonable repair or replacement costs for equipment lost, stolen, or damaged through misuse, negligence, unauthorized use, failure to follow instructions, or use outside agreed limits. The renter is not responsible for ordinary wear, pre-existing damage, or an inherent defect not caused or worsened by the renter.

The renter may be required to sign a separate rental and damage agreement. Equipment may not be transferred, sublet, or used by an unauthorized person.

14. Boat Trips, Excursions, and Route Changes

The captain or Local Operator has final authority over vessel operation, passenger safety, departure, route, stops, duration, and return. Guests must follow boarding, seating, life-jacket, swimming, snorkeling, and safety instructions.

Weather, wind, sea conditions, mechanical issues, access restrictions, or safety considerations may require delay, relocation, a different vessel, a substitute captain, route changes, or cancellation.

A route or stop is not guaranteed unless the Booking Confirmation expressly states otherwise. If a trip operates safely and substantially provides the booked experience, a reasonable route change does not automatically create a refund. If the trip is cancelled or materially shortened, the Cancellation and Refund Policy applies.

15. Travel Documents, Transport, and Insurance

Unless expressly included in the Booking Confirmation, guests are responsible for passports, visas, entry requirements, flights, ferries, luggage, transfers, licences, medical arrangements, and other travel arrangements.

Flight, ferry, weather, illness, passport, or transportation disruption affecting the guest does not automatically require the JT Companies to refund a service that remained available. Guests are strongly advised to purchase suitable travel insurance covering trip cancellation, interruption, medical treatment, evacuation, watersports, equipment, baggage, and weather-related disruption. Coverage depends on the insurer and policy.

16. Customer Conduct

We may refuse or end service, without refund for the unused portion where lawful, if a guest is violent, threatening, abusive, dangerously intoxicated, deliberately damages property or equipment, seriously disrupts others, commits unlawful conduct, or repeatedly refuses reasonable safety instructions.

This clause will not be used to discriminate unlawfully or to penalize a guest for making a good-faith complaint.

17. Payment Disputes and Chargebacks

Please contact [email protected] or [email protected] promptly about a payment concern so that it can be investigated.

A chargeback or payment dispute does not by itself cancel a valid payment obligation. The Booking Company may provide the processor or card issuer with the Booking Confirmation, accepted policies, communications, attendance records, receipts, and service evidence when responding to a dispute.

Nothing in these Terms limits a guest’s non-waivable rights under applicable law or card-network rules.

18. Website Content and Intellectual Property

Website information is provided for general planning and may change. Weather statistics, schedules, travel routes, transport information, and local conditions are not guarantees.

Unless otherwise stated, website text, photographs, graphics, branding, and other content are owned by or licensed to the JT Companies. They may not be copied or commercially reused without permission, except as permitted by law.

Links to external websites are provided for convenience. The JT Companies do not control external content, availability, privacy practices, or terms.

19. Limitation of Liability

To the maximum extent permitted by law:

• neither JT Company is liable for indirect, incidental, special, or consequential loss, loss of enjoyment, lost profit, missed connections, or expenses that were not a reasonably foreseeable direct result of its breach;
• JT Pro Booking LLC is not the local operator of a service supplied by JT Pro Center Ltd and is not responsible for on-site instruction, vessel operation, equipment control, accommodation operations, or local safety decisions;
• JT Pro Booking LLC’s liability arising solely from its booking or payment administration will not exceed the amount it received for the affected booking; and
• neither JT Company is responsible for an Independent Provider’s service, cancellation, refund decision, personnel, property, vessel, vehicle, act, or omission.

These limitations do not apply to liability that cannot lawfully be limited, including liability for fraud, intentional misconduct, or death or personal injury to the extent caused by a party’s negligence where such liability cannot be excluded.

The Local Operator’s liability for activity participation may also be governed by a separately signed waiver and applicable Saint Vincent and the Grenadines law.

20. Customer Responsibility for Claims and Damage

A guest is responsible for reasonable costs, losses, and third-party claims resulting from the guest’s unlawful conduct, deliberate misconduct, material breach of these Terms, or negligent damage to property or equipment.

This responsibility does not apply to the extent a loss was caused by the negligence, breach, or wrongful conduct of a JT Company or another responsible party.

21. Events Outside Reasonable Control

Events outside reasonable control may include hurricanes, severe weather, natural disasters, government restrictions, border closures, epidemics, civil disturbance, utility failure, transport interruption, port closure, or unexpected vessel or equipment failure.

The affected company will take reasonable steps to reduce disruption. The financial outcome depends on whether the confirmed service itself cannot be provided or the service remains available but the guest cannot travel. The Cancellation and Refund Policy governs that distinction.

22. Complaints

A guest should raise a service problem promptly while on site when practical, so the Provider has a reasonable opportunity to correct it.

Formal complaints and payment questions should be sent to [email protected] or [email protected] with the guest’s name, booking reference, dates, and a clear description of the issue. We will review the matter in good faith.

23. Governing Law and Disputes

The parties should first attempt to resolve a dispute through written communication for a reasonable period after a formal complaint is received, unless urgent relief is reasonably required.

To the extent legally permitted:

• disputes arising solely from this website, Stripe payment administration, or acts of JT Pro Booking LLC are governed by Wyoming law and may be brought in the state or federal courts serving Sheridan County, Wyoming; and
• disputes arising from local service delivery, accommodation, activity participation, personal injury, property damage, vessel operation, or acts of JT Pro Center Ltd in Saint Vincent and the Grenadines are governed by the law of Saint Vincent and the Grenadines and may be brought in its competent courts.

Mandatory consumer-protection, jurisdiction, or choice-of-law rights that cannot be waived remain unaffected.

24. Changes to These Terms

We may update these Terms for future website use and future bookings. The version provided or linked when a booking is confirmed governs that booking unless the parties agree in writing to a change or a change is required by law.

25. General Terms

If part of these Terms is held invalid or unenforceable, the remaining provisions continue to apply to the extent legally permitted.

A failure to enforce a provision once is not a permanent waiver of that provision.

No person other than the applicable guest, Provider, Booking Company, and Local Operator has contractual rights under these Terms, except a protected party expressly identified in a separately signed waiver.

26. Contact

Booking, payment, cancellation, privacy, and legal enquiries:

JT Pro Booking LLC

30 N Gould St Ste R

Sheridan, Wyoming 82801, USA

Websites: www.kitesurfgrenadines.com and www.jtprobooking.com

Email: [email protected] or [email protected]

Local service location:

JT Pro Center Ltd

Clifton, Union Island VC0470

Saint Vincent and the Grenadines