Privacy Policy

1. Who We Are

This website is owned and operated by:

JT Pro Booking LLC

30 N Gould St Ste R

Sheridan, Wyoming 82801

United States

Websites: www.kitesurfgrenadines.com and www.jtprobooking.com

JT Pro Booking LLC operates this website, administers online reservations and may process online payments.

Local services in Saint Vincent and the Grenadines may be operated by:

JT Pro Center Ltd

Clifton, Union Island VC0470

Saint Vincent and the Grenadines

Depending on the booking, JT Pro Center Ltd or another provider identified in your booking confirmation may provide the local service.

For privacy questions, contact:

Email: [email protected] or [email protected]

2. Information We Collect

We may collect personal information that you provide directly, including:

• Name
• Email address
• Phone or WhatsApp number
• Country of residence
• Travel dates
• Number of guests
• Accommodation, lesson, rental or excursion preferences
• Skill level and activity experience
• Messages, questions and booking requests
• Payment and billing information
• Waiver, participation and safety information
• Information about minors when a parent or guardian books for them
• Any other information you choose to send us

For lessons, rentals, boat trips or other activities, we may collect information needed for safety, participation, waiver or operational purposes, such as approximate weight, swimming ability, medical or physical limitations, emergency contact information or guardian consent.

3. Information Collected Automatically

When you visit the website, some information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website
• General location based on IP address
• Website performance and usage information

We use this information to operate the website, improve the website, understand visitor behavior, protect against spam or abuse and maintain security.

4. Cookies and Analytics

This website may use cookies and similar technologies.

Cookies are small files stored on your browser or device. They may be used to operate the website, protect the website, remember technical settings, measure website traffic or support third-party services.

We currently use Google Analytics to understand general website traffic and improve the website. Google Analytics may use cookies such as _ga and _ga_<container-id> to distinguish visitors and measure sessions.

We currently do not display a cookie preference banner on this website.

Visitors can control or delete cookies through their browser settings. Blocking cookies may affect some website features or third-party services.

Third-party services such as Google, Stripe, WhatsApp and our hosting or security providers may use their own cookies or similar technologies according to their own privacy and cookie policies.

5. How We Use Personal Information

We may use personal information to:

• Respond to enquiries
• Prepare quotes and booking options
• Confirm reservations
• Process deposits, balances and refunds
• Provide customer support
• Coordinate lessons, rentals, excursions, accommodation or transport
• Send booking confirmations, payment links, reminders and practical travel information
• Share necessary information with JT Pro Center Ltd or the applicable service provider
• Prepare and store waivers, participation records and safety documents
• Handle cancellations, changes, complaints, chargebacks or disputes
• Maintain accounting, tax and business records
• Improve the website and services
• Protect the website, business, guests, staff and equipment
• Comply with legal, regulatory, payment-processing and security obligations

6. Payments

Online payments may be processed by Stripe.

When you make a payment through Stripe, Stripe may collect and process payment information, card information, billing details, device data and fraud-prevention information. We do not store full card numbers on our website.

We may receive payment status, transaction records, customer details, refund information and dispute information from Stripe.

Other payment methods may include bank transfer, Zelle or local cash payment where available. Payment records may be stored for accounting, tax, refund and booking-administration purposes.

7. WhatsApp, Email and Communication Tools

If you contact us by WhatsApp, email or another communication service, your messages and contact details may be processed by that service.

We may use Gmail, Google Workspace, Google Sheets or similar business tools to manage enquiries, reservations, booking records and customer communication.

Do not send sensitive medical, financial or identification information by WhatsApp or email unless it is necessary for your booking or participation and you accept the risks of using those communication methods.

8. Sharing Information with Local Operators and Service Providers

We may share personal information with:

• JT Pro Center Ltd
• The accommodation provider identified in your booking
• Instructors, captains, drivers, managers or staff involved in your booking
• Payment processors
• Waiver or electronic-signature providers
• Website hosting, security, analytics and technical providers
• Email, communication and business-administration providers
• Accountants, legal advisers, insurers or banks where necessary
• Government, legal or regulatory authorities where required

We share only the information reasonably needed for the relevant purpose.

9. Independent Provider Referrals

At your request, we may introduce you to independent hotels, villas, boat operators, transportation providers or other local businesses.

If you ask us to help with an independent provider, we may share your name, contact details, travel dates, group size or request details with that provider so they can respond directly.

Independent providers are separate businesses. They are responsible for their own privacy practices, communications, payments, cancellations and services. You should review their own privacy policy and terms where available.

10. International Data Transfers

This website is operated by a Wyoming company and local services may be provided in Saint Vincent and the Grenadines.

Your information may be processed in the United States, Saint Vincent and the Grenadines, your country of residence or other countries where our service providers operate.

By contacting us, submitting a booking request, making a payment or using our services, you understand that your information may be transferred internationally.

11. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purpose collected, including:

• Responding to enquiries
• Managing bookings
• Providing services
• Handling refunds, disputes or complaints
• Keeping accounting and tax records
• Preserving waiver, safety and incident records
• Meeting legal, regulatory, insurance or business requirements

Booking, payment, accounting and waiver records may be kept for several years where necessary.

12. Marketing

We may contact past or current guests with relevant information about bookings, trips, services or updates.

We do not sell guest contact lists.

If we send marketing emails, you may ask us to stop by contacting [email protected] or [email protected].

13. Children and Minors

We may collect information about minors when a parent or legal guardian books a lesson, rental, accommodation, excursion or other service for them.

A parent or legal guardian may be required to complete consent forms, waivers or participation documents for minors.

We do not knowingly collect personal information from children directly for marketing purposes.

14. Security

We use reasonable technical and organizational measures to protect personal information.

No website, email, payment system or communication method is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we handle.

15. Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of or deletion of certain personal information.

You may also ask us to stop sending marketing communications or object to certain uses of your information.

To make a privacy request, contact:

[email protected] or [email protected]

We may need to verify your identity before responding. Some information may need to be retained for booking, accounting, legal, safety, dispute or fraud-prevention purposes.

16. Do Not Track

Some browsers offer a "Do Not Track" setting. There is no uniform industry standard for responding to these signals. Our website does not currently respond to Do Not Track browser signals.

You can limit cookies through your browser settings.

17. External Links

This website may link to third-party websites or services, including Stripe, WhatsApp, Google, airlines, ferry operators, hotels, villas, boat operators or local businesses.

We are not responsible for the privacy practices, content or security of third-party websites or services.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our website, tools, services or legal requirements change.

The updated version will be posted on this page with a revised effective date.

19. Contact

For privacy questions or requests, contact:

JT Pro Booking LLC

30 N Gould St Ste R

Sheridan, Wyoming 82801

United States

Websites: www.kitesurfgrenadines.com and www.jtprobooking.com

Email: [email protected] or [email protected]